Your dispute is referred to FairClaims and you are sent a sign-up link.
Sign-up and tell us a little bit about your dispute. We’ll then invite the other party to join.
Once both parties have signed up, you’ll be assigned an arbitrator and you can write out a statement describing what happened and upload any evidence. Evidence can include contracts, pictures, emails, texts, etc.
You will have up until 4 days before the hearing to upload your evidence. You may go to www.fairclaims.com/evidence for suggestions!
Your arbitrator will send both parties 5 potential dates and times for your hearing. Both parties will give their preferences on these times and the arbitrator will select the date and time that works best for both sides.
The hearing will be a 30-minute phone conference call. Your arbitrator will first ask each party to tell their side of the story. Then the arbitrator will ask specific questions of both parties based on their statements and evidence. If the arbitrator asks for additional evidence, you’ll have 4 days from the start of the hearing to upload it. After that, you will have 24 more hours to submit your final statement to address any additional evidence uploaded by the other side.
Within approximately 8 days after the hearing, the arbitrator will make their decision. You’ll receive an email notifying you of the decision. You can log into our website to see the full decision summary and reasoning.
If the arbitrator decides that one side owes the other side money, payment must be made within 14 days. The arbitrator's decision is legal and court enforceable.
About your hearing:
You may join your hearing via phone to share your side of the dispute. We do suggest muting yourself when you are not talking, as the arbitrator will need to hear both sides clearly. If you do not attend the hearing, the arbitrator will continue on and hear from the other people who are present. The arbitrator will still take into account all of the evidence submitted before and after the hearing, not just the statements made at the hearing.