FairChat is a tool to help you resolve a dispute through Mediated Chat. You can chat with the other party while a FairClaims Mediator guides the conversation in a professional, productive way.
Once each party signs-up for the service, you are able to enter a chat room where you can type-chat with the other person about the issue. Each person can talk about what was done well and what was lacking, but most importantly you can talk about how to resolve the problem at hand - either monetarily or by revisiting the service provided. Each time someone posts a new message in the chat, you will receive an email alerting you so that you can review it and respond promptly.
While messaging with the other party on your FairClaims.com account, you will have the opportunity to make Settlement Offers of varying amounts. You'll notice a tool on the left side of your screen that walks you through this process. If you receive an offer from the other side, you will be able to accept or reject it as well.
Please refer to this FAQ to learn more about how to navigate the FairChat process!
Please reach out to email@example.com with questions at any time.