Each party is welcome to have witnesses join the hearing live, whether they are physically with you or joining remotely from another location. If a witness can't attend live, they may submit a sworn written or video statement. We just ask two things:
- Provide your witness with the call-in information
- It is the parties’ responsibility to make sure their witnesses are able to attend. In other words, the hearing will not be delayed or rescheduled if a witness has technical issues or is unable to attend for any reason.
If the witness is not able to attend the hearing: They can write a statement or record a video of themselves, then you would be able to upload that to your FairClaims.com account after you login. The arbitrator would be able to review the statement just as he/she reviews all the other photos, documents, etc. that you have uploaded.
Please keep in mind that you have 4 days from the time the hearing starts to upload any post-hearing evidence.