Parties are welcome to have witnesses join the hearing live, either with the party or remotely using the same link, or they may submit a sworn written or video statement. We just ask two things:
1) Parties let us know of any witness who will be joining the hearing live (so we can let them into the private Google Hangout) and
2) It is the parties’ responsibility to make sure the witness is able to attend (i.e. the hearing will not be delayed, etc. if a witness has technical issues or is unable to appear for any reason).
There is one more option if the witness is not able to attend the hearing: They can write a statement, then you would be able to upload that to the FairClaims website after you login. The arbitrator would be able to review the statement just as he or she reviews all the other photos, documents, etc. that you have uploaded.