We often get asked whether our Arbitrators “split the baby” and whether they display any bias, i.e. more consumer or business friendly. The answer, as based on empirical results, is a definite no. This concern informs our screening process, which is designed to vet for integrity and unbiased mindedness.
Empirical results tell us that our Arbitrators apply law to fact based on Evidence presented. Arbitration allows for some amount of discretion and equity as may be applicable and necessary, and while our Arbitrators are within their authority, we find this to be consistently true based on actual outcomes.